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DELIVERY FAQs

 

So you just ordered beer from Indie Alehouse’s online shop or you’re about to… Now what?

First of all, Thank you! We are very excited for you to try out some new brews or enjoy an old favourite!

 

 

A guide & FAQ regarding Indie Alehouse Beer delivery:

 

1. What delivery options do I have available to me?  

Based on your location, use one of the following delivery options:

FREE TORONTO DELIVERY:
Valid for postal codes M1 to M9
Choose the "Local delivery" option at checkout.*
Minimum $50 purchase  


*When using Apple Pay or Shopify codes sometimes these apps automatically choose the shipping option, we recommend filling in your info manually to ensure you don't get charged. 
If you have been charged for shipping on a local delivery that meets all the requirements simply send a message to info@indiealehouse.com and we will refund it.

$15 FLAT RATE GREATER TORONTO DELIVERY:
Valid for postal codes L0A-L9Z 
add the $15 Flat Rate item to your cart along with a minimum order of 12 units and enter code 15flatrate at checkout! 
Once a shipping label is created you will be able to track your package.
We ship province wide using ICS/Canpar

LIVING ELSEWHERE IN ONTARIO: 
We ship Ontario wide!  

We use ICS/Canpar to ship packages outside of Toronto, simply choose shipping at checkout and we will make sure your beer makes it to your door.

 

2. How do I order beer?

Head to www.indiealehouse.com/collections/online-bottle-shop 

 

3. Who is delivering my beer?
In Toronto we have partnered with Fil Delivery. They provide tracking and updates when the package is enroute.
Out of town deliveries are sent via ICS/Canpar

 

4. Will my order arrive at my door?

Yes, we are delivering the packages to your door step

  

5. Do I need to be home to receive my package?

Yes, please make sure you’re home to received your package on your estimated delivery day.

 

6. I live in an apartment building/Condo, will you be dropping it off to my door?

No, please meet your delivery down in the lobby of your building, or better yet, outside!

    

8. What time do I have to order by to get in on the M,W,F drops for Toronto delivery?

If you get your order in by 12pm Sunday, Tuesday or Thursday your order will make the delivery for sure.

Sometimes we are incredibly efficient and can get those early morning orders made up and ready to go but we cannot guarantee it.

 

9. I received my order on a Saturday one time, are you lying about your delivery dates?

We sure aren’t! Sometimes when we see a lot of orders building up quickly, we decide to go out an extra day so the next delivery day isn’t extremely long for our driver(s). Consider this a bonus, not the standard.

 

10. What happens if I have missed my delivery?

Your order will be brought back to the brew pub and sent out again on the next delivery day.

If you want to pick it up before the next delivery day you are more than welcome just give us a call ahead of time so we can have it ready in the bottle shop for you.

 

11. I’m running low on beer what do I do?!?!

Repeat Step 2! Or we offer same day pick up of online orders. 
 

 

 

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