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DELIVERY FAQs

 

So you just ordered beer from Indie Alehouse’s online shop or you’re about to… 

First of all, thank you! We are very excited for you to try out some new brews or enjoy an old favourite!

FAQ: 

1. What delivery options do I have available to me?  

Based on your location, use one of the following delivery options:

Toronto Delivery:
Valid for postal codes M1 to M9
Choose the "Local Delivery" option at checkout.*
Free delivery on orders over $100.

**ships via SwiftPost Delivery **

**When using Apple Pay or Shopify codes sometimes these apps automatically choose the shipping option, we recommend filling in your info manually to ensure you don't get charged.**

$15 Flat Rate GTA Delivery:
Valid for postal codes L0A-L9Z 
add the $15 Flat Rate item to your cart along with a minimum order of 12 units and enter code 15flatrate at checkout! 

Outside of GTA: 

We use FIL Delivery to ship packages outside of Toronto, simply choose shipping at checkout and we will make sure your beer makes it to your door. Shipping rates will apply.

Local Pickup: 

We offer free pickup at our Junction brewpub at 2876 Dundas Street West if you'd like to order beer/merch online to pay online and pickup in store. It's a great idea to get a hold of limited release beers!

2. How do I order beer?

Head to www.indiealehouse.com/collections/online-bottle-shop 

3. When should I expect to receive my beer order?

If you are ordering from outside the city of Toronto, please give 3-5 business days for your order to arrive. 

Sometimes there are unforeseen circumstances with our delivery services and it may arrive in the late afternoon or next day. Please check your email for a tracking number from Fil/SwiftPost.

4. Who is delivering my beer?
In Toronto and surrounding area we use SwiftPost delivery services. 
Out of town deliveries are sent via FIL Delivery. Both provide tracking and updates when the package is on route.

If your order is very local, it may be delivered by a Indie Alehouse staff member. 

5. Do I need to be home to receive my package?

Yes, please make sure you’re home to received your package on your estimated delivery day. As per the Ontario alcohol delivery regulations, someone over the age of 19+ has to be home to accept the delivery and packages containing alcohol can not be left on the doorstep.

6. I live in an apartment building/condo, will you be dropping it off to my door?

It depends on the delivery service! Please leave your door code and as much information as possible in the notes and we will relay that to the delivery service.

7. Do I have to be home to receive my beer?

You will receive tracking information from the courier. In accordance with the Ontario regulations, someone of legal drinking age must be home to accept the package. If no one is home to answer the door, 

8. What happens if I have missed my delivery?

The delivery service will update the tracking information and drop your package at the nearest post office or package pickup place. It will be held there for 10 days until being returned to sender.

9. I need beer for this weekend, will it arrive in time?

We will do our best to get our beer to you as soon as possible. If you are ever looking for beer in a pinch, give us a call at the brewpub at 416-760-9691 or email info@indiealehouse.com and we can give you our best estimate.

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MUST BE 19+

By purchasing from our online shop you are confirming that I am 19 years of age or older.

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